Top Knot Extensions Shipping Policy

At Top Knot Extensions, we work to process and ship your order as quickly as possible. Please review the following information before placing your order.

Order Processing and Shipping

Orders placed before 10:00 a.m. MST on a business day are typically processed and shipped the same day. Orders placed after 10:00 a.m. MST will be processed on the next business day. We do not process or ship orders on weekends or holidays.

Processing and delivery times are estimates and are not guaranteed. Shipping charges are nonrefundable, including when an order is delayed, returned, refused, or considered undeliverable.

Shipping Restrictions and Delivery Responsibility

We are unable to ship to P.O. boxes. Customers must provide a complete and accurate physical delivery address when placing an order.

Once an order has been transferred to the shipping carrier, Top Knot Extensions is not responsible for late, delayed, lost, stolen, misdelivered, or damaged packages. Carrier delays may occur because of weather, service interruptions, incorrect address information, or other circumstances outside our control.

If your tracking information shows a delay, delivery issue, or missing package, please contact the shipping carrier directly to begin an investigation or file a claim. We will provide available shipment information when reasonably possible, but we cannot guarantee recovery, replacement, or reimbursement for packages lost or delayed after being accepted by the carrier.

Address Changes

Please carefully review your shipping information before completing your order. Once an order has been processed or shipped, we cannot guarantee that its shipping address can be changed. Top Knot Extensions is not responsible for orders delivered to an incorrect address provided by the customer.

If you have questions about shipping or an order, please contact us at info@topknotextensions.com or call 844-424-4247.